Who We Work With

We work with a wide variety of organizations involved in accreditation, certification, education, surveying, and/or testing. These organizations may develop tests, deliver tests, score or report test scores, or use test scores for evaluation or educational purposes. They may contract with vendors to develop and deliver testing services or they may develop the tests themselves. These organizations may provide third party accreditation or assurance that educational or testing programs are meeting pre-established standards.

Partial Client List…

  • ACT, Inc.
  • Accreditation Commission for Audiology Education
  • American Council on Education
  • American Institute for Certified Public Accountants
  • American National Standards Institute
  • American Society for Quality
  • Brookdale Community College
  • Canon Business Solutions Northeast
  • Certified Financial Planner Board of Standards, Inc.
  • Council for Graduates of Foreign Nursing Schools
  • CFA Institute
  • Delaware Department of Education
  • foQus Management Consulting
  • Hunterdon Central Regional High School
  • International Federation of Inspection Agencies
  • Knapp & Associates International, Inc.
  • Microsoft
  • Mississippi State University
  • National Ground Water Association
  • New Jersey Department of Education
  • Quality New Jersey
  • Red Bank Regional High School
  • The College Board
  • The National Graduate School of Quality Management

What these organizations have in common is the desire to provide the highest quality products and services possible to their clients – whether students, test takers, or organizations that use test scores.

Samples of some of the problems that we might address are given below:

Problem 1: A government agency, like a state department of education, is required to design measurable objectives for educational programs. These objectives must be educationally meaningful, achievable by school districts, and meet federal laws and requirements. The department may not have the expertise on staff to design and/or evaluate these objectives.

Problem 2: A testing organization has found errors in their test scores or test-related services. These may or may not have been found and corrected before they went to the customer. The organization wants to prevent such errors from happening again.

Problem 3: Other similar organizations have been in the news for having errors in their score reports. The organization fears that such errors could happen in their business. The organization would like to do a risk assessment – identify work areas that are most prone to problems and develop an action plan for preventing problems before they occur.

Problem 4: A certifying body would like to prove to its clients (certificants and their employers) that they meet high standards. They want to achieve accreditation, but before publicly applying for accreditation, they would like to conduct a self-evaluation and develop an action plan for how to meet any deficiencies. Or, they may know that they have specific deficiencies and need help to develop an action plan, a request for proposals, and help to evaluate proposals.

Problem 5: An organization is changing its business model (e.g., moving from paper-and-pencil tests to computer-based tests, moving outsourced services to another vendor or in house, or expanding the number of certification or other services provided). They are concerned that the organizational infrastructure and staffing may not be appropriate to provide high-quality services under the new model. They are concerned that their processes and documented procedures will need to change. Job descriptions and supervisory responsibilities may need to change. Staff may need new skills or new staff may need to be hired.

Problem 6: A certifying organization may wish to identify best practices in some aspect of their business, such as continuing education, developing a registry, billing, etc. They would like to benchmark themselves against other organizations. To do this, they need someone to develop the questions to ask other organizations, to search for best practices, and to conduct a telephone or written survey with other organizations.

Problem 7: An organization would like to redesign their work processes and develop documented procedures and quality control procedures. They would like to design procedures to prevent errors. However, they have no one on staff who is knowledgeable about process design. Somehow, this always slips to the back burner.

Problem 8: An accreditation body or educational organization would like to develop an outcome assessment. However, they have no staff member who is knowledgeable about how to design and implement such an assessment as part of an evaluation program.

Problem 9: An organization uses customer satisfaction surveys to obtain feedback about their services, but often the surveys don’t provide the information they need to make decisions. Project managers who design the surveys do not have any background in survey design or interpretation of results.

Client Feedback…

Cheryl has explained things in English (most psychometricians and IT folks are hard to understand) that helps us to understand in a way we never had before. Our data will have better quality controls and the data will improve…
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