How We Work

What is it like to work with Wild & Associates, Inc.? On this page we will describe the results our clients have reported, give you a sense of our guiding beliefs, and describe how we are unique from other consulting firms.

When we conduct an internal audit of your program, you can expect actionable feedback to improve your certification or educational testing program. From this feedback you can improve the services you provide your customers and meet testing industry standards (and achieve accreditation if appropriate).

When we conduct a risk assessment of your processes and procedures, you can expect to identify priority areas for improvement. Team members from your organization will participate actively in the identification of potential risks, development of the criteria for evaluating the risks, and in the evaluation of the risks. Involvement of your employees in the assessment of risk minimizes the employee resistance to improvements resulting from the assessment.

When we facilitate a process improvement project within your organization, you can expect a thorough examination of the current procedures and recommendations for change. Team members from your organization will be trained in process improvement tools and participate in problem identification, data gathering, identification of improvement ideas, and piloting of different solutions. Communication plans will be used to improve buy-in of staff and improve pilot and implementation efforts in the organization. Documentation of the new procedures and development of metrics will be part of the piloting.

When you work with us on a benchmarking project, you can expect to obtain best practice information from multiple sources that can be applied to your organization. We will conduct secondary benchmarking – looking for what is available in written sources on the web and in journals, books, and newsletters. We will also conduct primary benchmarking – talking directly to organizations that are working in your area or similar areas of concern. If your resources permit, we encourage participation in site visits or conference calls with benchmarking partners. The final report of the benchmarking results will help you identify areas for improvement to implement in your organization. You might decide to ask us to facilitate a process improvement project based on the benchmarking results.

When we help an organization develop documented procedures, we not only help with documenting current procedures; we identify areas for improving the procedures. We train members of your organization in how to develop and read flow charts and how to identify areas for improvement. We identify areas where different procedures are being used to do the same work and help clarify where consistency is needed and where it isn’t. We help identify areas where prevention efforts might eliminate the possibility of problems, or where quality control is needed. We also suggest where measurements might be needed to monitor the effectiveness of your process.

We help organizations involved in assessment understand and supervise assessment services of outside vendors. Many testing programs are quite small and cannot afford psychometric staff. Yet they must hire and supervise psychometric vendors. We can help with the design of the psychometric needs for your proposal, evaluate the proposals received from vendors, and/or help you identify potential psychometric vendors. We can assemble and facilitate a technical advisory committee to review the psychometric procedures of your program and prepare a report. Such technical committees often provide excellent benchmarking data to use in the improvement of your program.

We help organizations who would like to develop a new assessment define their needs and develop an implementation plan. We help them clarify the purpose of the assessment they are proposing and how it might be used. Based on the purpose and their goals, we develop a plan which will start with a needs assessment. (I don’t want any of my clients to call me and say they developed a test and only 2 examinees signed up to take it!) Then we help them identify staff (internal and external) to make the plan a reality.

Guiding Beliefs or Values

  1. It is my job to share my knowledge and help my clients improve their services to their customers.
  2. No matter how good your work is, there are always ways to improve. You need to set priorities – one can’t improve everything – but whenever possible I like to see how to improve my work and my client’s outcomes.
  3. Process is important. Defining the process for doing work is important for consistent results and in order to improve your client satisfaction.
  4. Comparing your work processes to how others do their work is an effective way to expand your thinking and improve your services to clients.
  5. Measurement matters – both measurement of our processes and measurement of people. (I am a psychometrician after all.) Poorly developed and managed testing programs can misinform both test takers and their employers – leading to misuse and sometimes harm. I will not work with clients who want to cut quality at the expense of their test takers.
  6. Standards for the testing industry are meant to be followed, not filed on the bookshelf. After all, these standards are really minimum standards – ones everyone could agree on.
  7. I believe in independent third party review as a way of ensuring that consumers are receiving testing services that meet standards. Testing is too complex an endeavor to assume the consumer can judge its quality. ISO 17024, NCCA, and ISO 9001 are all examples of standards that testing organizations can become accredited or certified against as a means of documenting that they are meeting process or testing standards.

Why We are Unique

We are in a unique position to help organizations in the testing industry because of our unique combination of expertise in psychometrics, process management, and facilitation.

Many organizations try to sell you their psychometric expertise. Other organizations specialize in process improvement, Six Sigma, Lean, or the buzz word of the day. Individual consultants may work with accrediting or standard-setting bodies. Dr. Wild has expertise in process management, facilitation and psychometrics and 35 years of experience in testing. Consultants with specialization in Lean, Six Sigma, risk assessment, test development, and/or statistics are involved as necessary for specific projects.

Now that you have a better idea about the results you can expect by working with us and our philosophy of working with clients, go to Our Services page to learn about the specific services and programs we offer.

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