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Tips for New Certification Organizations: Making a Certifiable Cake from Start to Finish – Installment 1
The Foundation

By Cheryl Wild
When I agreed to write a series of articles for ICE News on tips for new and small certification organizations, I wondered how to organize the series and what to discuss in each installment. Read more >>>

Tips for New Certification Organizations: Making a Certifiable Cake from Start to Finish – Installment 2
The First Layer

By Cheryl Wild
In the last issue of ICE News, we began a series of articles on building a certification program. We used the analogy of making a cake for the certification process.  Read more >>>

Tips for New Certification Organizations: Making a Certifiable Cake from Start to Finish – Installment 3
The Measurement Layer

By Cheryl Wild
Do you know which of the following standards requires that a job/practice analysis be conducted as a basis for developing an assessment instrument for certification? Read more >>>

Tips for New Certification Organizations: Making a Certifiable Cake from Start to Finish – Installment 4
The Icing (Vanilla or Pickle Flavor?)

By Cheryl Wild
I find that I am often called to help organizations that find themselves in some sort of “pickle.” What kind of a “pickle” can a new certification program create if they have followed the advice in earlier articles.  Read more >>>

Cost-of-Quality Case Study
By Cheryl Wild and Carol Kovacs
Cost-of-quality measurement provides a yardstick for decision-making. It can be used to identify processes that include excessive waste and rework and estimate potential savings that would result with process redesign Read more >> >

Surveyitis
By Cheryl L. Wild, PhD, CQA
The Symptoms: Are you beginning to feel that those telephone interviewers who call your house at dinnertime have taken over your company’s call center? Is your e-mail. Read more >>>

Improving Assessment Quality – Going Beyond Psychometrics
By Cheryl L. Wild, PhD, CQA
Testing, which is supposed to increase the scientific accuracy of measuring an individual’s knowledge and skills, may be contributing more inaccuracy than scientific fact. On Sunday, May. Read more >> >

Cascading Communications Creates Momentum for Change
By Cheryl Wild, Nicholas Horney and Richard Koonce
In the real estate business, everyone knows, the most important principle is “location, location, location.” In managing organizational change, it’s “communication, communication, communication”. Read more >>>

Does Your Examination Communicate Cooperatively?
By Timothy Habick, Ph.D.
Although we usually are unaware of it, we follow a set of “cooperative” rules when we have conversations. People who write high-stakes examinations must become keenly aware of these rules and apply them meticulously. It is each testing program’s duty to ensure that its examinations reach high levels of compliance with the rules of cooperative communication. Read more >> >


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