Tips for New Certification Organizations: Making a Certifiable Cake from Start to Finish - Installment 4 The Icing (Vanilla or Pickle Flavor?) By Cheryl Wild I find that I am often called to help organizations that find themselves in some sort of “pickle.” What kind of a “pickle” can a new certification program create if they have followed the advice in earlier articles... more >
	Tips for New Certification Organizations: Making a Certifiable Cake from Start to Finish - Installment 3 The Measurement Layer By Cheryl Wild Do you know which of the following standards requires that a job/practice analysis be conducted as a basis for developing an assessment instrument for certification?... more >
	Tips for New Certification Organizations: Making a Certifiable Cake from Start to Finish - Installment 2 The First Layer By Cheryl Wild In the last issue of NOCA News, we began a series of articles on building a certification program. We used the analogy of making a cake for the certification process... more >
	Tips for New Certification Organizations: Making a Certifiable Cake from Start to Finish - Installment 1 The Foundation By Cheryl Wild When I agreed to write a series of articles for NOCA News on tips for new and small certification organizations, I wondered how to organize the series and what to discuss in each installment... more >
	Cost-of-Quality Case Study By Cheryl Wild and Carol Kovacs Cost-of-quality measurement provides a yardstick for decision-making. It can be used to identify processes that include excessive waste and rework and estimate potential savings that would result with process redesign... more >
	Surveyitis By Cheryl L. Wild, PhD, CQA The Symptoms: Are you beginning to feel that those telephone interviewers who call your house at dinnertime have taken over your company’s call center? Is your e-mail... more >
	Improving Assessment Quality - Going Beyond Psychometrics By Cheryl L. Wild, PhD, CQA Testing, which is supposed to increase the scientific accuracy of measuring an individual’s knowledge and skills, may be contributing more inaccuracy than scientific fact. On Sunday, May... more >
	Cascading Communications Creates Momentum for Change By Cheryl Wild, Nicholas Horney and Richard Koonce In the real estate business, everyone knows, the most important principle is “location, location, location.” In managing organizational change, it’s “communication, communication, communication”... more >